The Capital Chicks program is managed by Diabetes NSW & ACT, utilising the Springday platform. The Privacy Act 1988 (‘the Privacy Act’) requires entities bound by the Australian Privacy Principles (APPs) to have a privacy policy. This privacy policy outlines the way Diabetes NSW & ACT handles personal information. The specific legal obligations of Diabetes NSW & ACT and Springday when collecting and handling your personal information are outlined in the Privacy Act, in particular in the APPs found in that Act. We will update this privacy policy when our information handling practices change.

Privacy Policy - Capital Chicks CANberra

Collection of your personal information

We always try only to collect and hold information that we need for a particular function or activity. The kinds of information we may collect or hold include your name, gender, date of birth, lifestyle information, postal address, residential address, email address, phone number, credit card details and/or other payment information. The main way we collect personal information is directly from you. This may include collecting information:

(a) Online – including via the Capital Chicks website or Springday app

(b) Face to face – including during events

(c) Over the phone – including via the Infoline; When a person with diabetes is under 18 years old or lacks the mental capacity and legal competence to make decisions, the person’s primary carer or guardian must consent to the collection of the person’s information.

Collecting sensitive information

To administer our services, we may also collect or hold sensitive information – including health information, racial or ethnic origin, and preferred language. For example, we might ask for your weight, diabetes type, medication type, cholesterol level and HbA1c upon your initial consult or at events so that we can develop the right health care plan for you.

Indirect collection

From time to time we may also collect personal information from third parties. This may include legal guardians, organisations or health care professional or information providers (i.e. providers of personal information available in the public domain or list purchase providers).


It is your choice to provide personal information to us. Wherever it is lawful and practicable, you have the option not to identify yourself or to use a fictional name when interacting with us. You can remain anonymous when using some parts of our Websites. However, it may be necessary for us to collect your Personal or Sensitive Information if you would like to access certain materials or services. If you choose to withhold the information we require, we may not be able to provide the services you have requested.

Website usage and cookies

We use a range of tools provided by third parties, including Google and Bing, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites. An individual can browse and access our website without revealing their identity. We collect the following data from individuals who visit our website:

  • The number of visits;
  • Date and time of visits;
  • Number of pages viewed; and
  • How users navigate through the site.
A cookie is a small amount of data that is transferred to the individual’s browser by a Web server and can only be read by the server that gave it to the individual. It functions as the individual’s identification card and enables us to record the individual’s passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. An individual can set their browser to notify them when they receive a cookie, giving them the chance to decide whether to accept it or not. For some Web pages that require an authorisation, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages. While we use cookies to track individual visits to our websites and our web servers automatically log the IP/Internet address of an individual’s computer, we do not use this information to identify the individual personally.

Storage and security of your personal information

We are committed to protecting the security of all personal information we hold from misuse, interference, loss and unauthorised access, disclosure or modification. We store personal information in both paper and electronic format. Paper-based: All personal information stored as a paper-based record is held either on the premises within locked cabinets or at a secure external access-controlled facility. Electronic-based: All personal information held as electronic data is securely stored on local Australian servers backed up nightly or in real-time. Personal information held in this manner is subject to restricted access and password protection. All staff access to personal information held on our servers is monitored. Our network is secured to ensure that no-one outside the office can access it unless they have been afforded special privileges. When personal information is no longer required for carrying out our functions or activities, all reasonable steps are taken to destroy or ensure that the information is de-identified. This will apply unless we are required, under Australian law, to retain the personal information for a specified period.

Third Parties

We use Springday Pty Ltd to help us provide services to visitors to our websites. We need to share your information with them in order to provide you with information, products or services to you. Springday is prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. For more information about how Springday handles your information a copy of their Privacy Policy can be found here.

Direct Marketing

Diabetes NSW & ACT regularly contact members, non-members and supporters on our database to provide updates on our services.

How to ‘opt-out’ of direct marketing communication

You can choose to ‘opt-out’ of receiving direct marketing. Direct marketing communications include surveys, research opportunities, fundraising campaigns and event information. When you freely provide your personal information, you automatically opt-in to receive direct marketing communication. You can choose to ‘opt out’ of receiving direct marketing communications at any time by selecting ‘unsubscribe’ on email communications sent by us, or by one of the following ways:

  • Contacting 1300 342 238;
  • Emailing
If you choose to ‘opt out’ of receiving our direct marketing communications, you may be asked to provide your full name, address and date of birth for verification purposes.

Disclosure of Personal Data

Diabetes NSW & ACT will only disclose your personal information to third parties in the following circumstances:

  • where you have consented to the disclosure;
  • where third party contractors deliver services on our behalf or to us, government agencies, mailing houses and other organisations. All external parties who receive your information must sign a confidentiality agreement that requires them to comply with the Privacy Act and our Privacy Policy;
  • where we deliver services to or on behalf of third-party contractors, including other State and Territory Agencies. All external parties who receive your information must sign a confidentiality agreement that requires them to comply with the Privacy Act and our Privacy Policy;
  • to protect or defend the legal rights or property of Diabetes NSW & ACT, our affiliated and group companies or their employees, agents and contractors (including enforcement of our agreements);
  • to protect against fraud or for risk management purposes;
  • if we believe your actions violate this Privacy Policy;
  • to comply with the law or legal process; or
  • to enable the sale of Diabetes NSW & ACT or its assets.
If Diabetes NSW & ACT should disclose personal information to third party contractors, Diabetes NSW & ACT takes steps to either:
  • De-identify the personal information; or
  • Ensure that those contractors are authorised only to use your personal information to perform the specialised function.
Choosing not to provide personal information may affect the services and programs we can provide to an individual.

Notifiable Data Breaches

The Privacy Act Amendment, Notifiable Data Breaches (NDB) Act 2017 requires Diabetes NSW & ACT to notify particular individuals and the Office of the Australian Information Commissioner about ‘eligible data breaches’. A data breach is eligible if it is likely to result in serious harm to any of the individuals to whom the personal or sensitive information relates. Diabetes NSW & ACT will make an objective assessment of whether a data breach is likely to result in serious harm and take remedial action according to its data breach response plan. See further information.

Disclosure to like-minded charities

Occasionally Diabetes NSW & ACT may disclose your member/donor mailing details to other like-minded charities so that they can provide you with information about their activities or services that you may find interesting. If you do not wish to receive mail from like-minded charities, you can contact our privacy officer by email on or by telephone on 1300 342 238. To make a request, please provide your full name and address and/or your membership or donor number for verification purposes.

Disclosure of personal information overseas

If you communicate with us through a social network service such as Facebook or Twitter, the social network provider and its partners may collect and hold your personal information overseas. Additionally, in order to provide you with services in some circumstances we will need to provide your information to third parties providing us with specialised services such as Springday, who may have servers located internationally or use cloud-based technologies. In those circumstances, these service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information.

Quality of Personal Information

To ensure that the personal information we collect is accurate, up-to-date and complete we:

  • record information in a consistent format;
  • where necessary, confirm the accuracy of information we collect from a third party or a public source;
  • promptly add updated or new personal information to existing records;
  • regularly audit our contact lists to check their accuracy; and
  • rWe also review the quality of personal information before we use or disclose it.

Accessing and correcting your personal information

Under the Privacy Act (APPs 12 and 13) you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. We must respond to access and correction requests within 30 days.

Accessing your personal information

You can access your personal information collected and held by us, provided there is no Australian law preventing you. You can request access by the following methods:

  • Call us: 1300 342 238
  • By email:
  • By Post: Privacy Officer, Diabetes NSW & ACT, GPO Box 9824, Sydney NSW 2001
To access your information, you must provide your full name, address and date of birth number for verification purposes. Access to your personal information will be provided in the manner that you request unless it is unreasonable and impracticable for us to do so.

Correcting your personal information

You can ask to correct or update your personal information throughout the year by calling us on 1300 342 238. To correct or update your personal information you will need to provide your full name, address and date of birth for verification purposes.

How to make a complaint

If you have any questions about how we handle personal information, would like to complain about how we have handled your personal information, or would like further information about our Privacy Policy, please submit a written query or complaint to our Privacy Officer (by post: Privacy Officer, Diabetes NSW & ACT, GPO Box 9824, Sydney NSW 2001; or by email: Our Privacy Officer will assess any complaints and liaise with you to resolve any issues within 30 days. If we receive a complaint from you about how we have handled your personal information, we will determine what (if any) action we should take to resolve the complaint. If you do not wish to raise the complaint with us directly, you can contact the Office of the Australian Information Commissioner.

Sometimes, all you need is the right information and a little bit of motivation to get started towards your health and wellbeing goals. The Capital Chicks CANberra has been designed to do just that.

Whether you want to connect with other like-minded women, get fit, lose weight, prevent disease or just live healthier and happier – our online community and dedicated experts have you covered in a supportive and non-judgmental online environment.

Brought to you by Diabetes NSW and ACT and proudly funded by the ACT government through the Department of Preventative and Population Health.